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MSP Dedicated Engineers

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MSP Dedicated Engineers
Helpdesk Engineer
Senior Helpdesk Engineer
System Administrator
Associate Service Coordinator
Virtual Assistant
Research Assistant

Our MSP dedicated engineers are professionally trained to meet the diverse needs of each managed service provider. We offer outsourced and augmentation options to meet your budget and workplace integrity.

Our dedicated resources are responsible for understanding your business’s “ins and outs”. Our skilled engineering resources provide round-the-clock IT support to your clients. MSPResources, along with your team, review the performance of each dedicated resource at predetermined intervals of each month to assess if any corrective actions are required and help you manage your MSP business processes efficiently.

To meet the ever-growing demand for dedicated engineers, we have a pipeline of resources to be deployed whenever an MSP needs our services. These experienced engineering resources are hired either from other MSP companies or directly from top-notch universities and trained under our comprehensive employer-ready and cultural sensitivity program for three to six months before joining the professional workforce.

Dedicated Remote Staffing

Our staff on-boarding process

Due
Diligence
Analysis

Client’s needs analysis

Due Diligence
Step 2
Candidate
Screening
Internal Skill Match

Look through available engineers, trained through employer-ready program

External Skill Match

Look for industry professionals – in case of special requirements

Candidate Screening
Step 3
Assessment
Center
Standardized Behavior Evaluation

Job-related simulations, psychological tests

Assessment Center
Step 4
Candidate
Interviews
With MSP

Interview prospective candidates along with MSP

Multi-layer

Multi-layer interview process

Candidate Interviews
Step 5
Decision
& Offer
Ready To Join

Selected candidate(s) are available to join your MSP team immediately

Decision & Offer
Step 6
Post-Hiring
Assigned to Review

A dedicated hiring manager are assigned to review and manage candidate aspects (On-boarding, Contract renewal, Issue resolution)

Post-Hiring

Tech Talent (From the Pool of MSP Dedicated Engineers)

At MSPResources, we are well aware of global tech talent requirements. So, if your MSP business needs a professional resource trained on cultural diversity soft skills, and MSP tools and ready to join your MSP team, you are at the right place.

Helpdesk Engineer

Our dedicated helpdesk engineers will be your first point of contact for any support related to your client’s computer devices, including;

Operating System Support

  • Installation and maintenance of the operating system(s)
  • Troubleshooting and diagnosis
  • Installation of necessary updates
  • OS server support and management

Desktop Connectivity Support

  • Installation and management of LAN/Wi-Fi components and protocols.
  • Connectivity troubleshooting.

Software and Application Support

  • Installation of desktop software.
  • Installation of client-specific software applications.

Microsoft Office Suite Support

  • Installation of MS Office suite.
  • Management and maintenance of the suite.

Client VPN Support

  • Installation of custom client VPN.
  • Troubleshoot and diagnose VPN issues.

Anti-Malware and Anti-Virus Support

  • Installation of necessary anti-virus software.
  • Continuous administration and scanning of desktop systems against potential malware and/or virus attacks.

Printer Support

  • Installation of printer drivers and/or applications.
  • Troubleshoot and diagnose issues (if any).

A dedicated “Senior Helpdesk Engineer” will perform all the activities that a “Helpdesk Engineer” performs, plus superior helpdesk support while working within your MSP team.

Active Directory Support

  • Active directory installation.
  • Active Directory user management.
  • Troubleshooting and diagnosis.

MS Exchange and Office 365 Support

  • Installation and user management.
  • Troubleshooting and diagnosis.

Backup & Firewall Support

  • Firewall maintenance.
  • Firewall Troubleshooting.
  • Regular backups.

MSPR’s dedicated “Systems Administrators” are 360-degree systems support providers who perform functions from setting-up systems, administration & maintenance, and protection against malware for your clients.

Windows Server Support

  • Windows server administration.
  • Advance desktop troubleshooting.
  • Active directory administration.

MS Suite Support

  • Office 365 administration.
  • MS Exchange 2013 and higher administration.

Connectivity Support

  • LAN/WAN Setup.
  • LAN/WAN troubleshooting and diagnosis.

Cloud Support

  • Basic private cloud administration.
  • Basic public cloud administration.

Server and Network Support

  • Server and network alert management.
  • Server and network remediation.

Anti-Malware Support

  • Anti-Malware administration.
  • Anti-Malware resolution.

Administrative Support Talent

If you are expanding your MSP team rapidly and worried about a shortage of engineering resources, adjusting budgets for hiring new MSP resources, and payroll overheads, we have got you all covered. At MSPResources, we have a pool of highly curated talent of administrative support professionals that will only cost you a fraction of your regular staff.

Associate Service Coordinator

If you hire our highly trained professional resources, they will maintain, create, and maintain top-notch client relationships on your behalf and coordinate directly with your clients and provide best-in-class customer services customized for each client’s business needs.

  • Client on-boarding support
  • Seamless client correspondence and communication
  • Monthly invoice tracking

Virtual Assistant

Are you expanding your team or hiring new virtual assistants and worried about training and hiring costs? Don’t worry; MSPR knows about your exact needs, and we have an existing pool of VAs/MSP Dedicated Engineers ready to join your MSP team immediately.

  • Email management supports
  • Makes sure that your client never misses any critical email notification or prioritize emails according to their needs
  • Meetings & events scheduling support
  • Ensures that your client never misses a meeting by planning all the facets in advance
  • Plan and schedule event activities in an organized and effective manner
  • Reporting & data management support
  • Manage your client’s essential business and personal data in a highly effective manner, which is just one click away whenever they need it.

Research Assistant

If you want to make sure that your client stays ahead of their competition, analyze their potential target market, or analyze a large amount of data and reports, or your client is always in need of an extra hand to support the research process; hire one of MSPResource’s “Research Assistants” as a part of your MSP team to speed up your client’s research process.

  • Marketing Research Support
    • Customer demographics research
  • Lead Generation support
    • Research lead generation avenues
    • Analyze current lead generation activities
  • Competitive research support
    • Research of competitive landscape
    • Research on new market entrants
    • Research on the latest market trends

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