At MSPResources, we ensure that your client(s) never have to worry about going offline, even for a minute. Poor NOC support is a nightmare for any MSP business. Our highly professional NOC support resources are aware that all customers should always be supported, regardless of day or night. Therefore, MSPR’s NOC support staff works as an extension of your MSP team with a level of customer service support that exceeds expectations.
Our Network Operation Center Services directly reflect our founders’ decades-long experience in the MSP industry. The service package is built to expand your MSP business with our top-notch SLAs and vendor management support.
Monitoring
NOC engineers are responsible for the day-to-day operations required to maintain IT services and the underlying IT infrastructure they monitor and execute. Our NOC engineering resources will work as a part of your MSP team to monitor large-scale computer networks and servers remotely for any potential issues. We use premier remote monitoring tools.
- 24*7 network and server monitoring
- Monitoring of event IDs
- Monitoring of resource thresholds
- Monitoring of service availability
- Complete incident remediation
- Detection and analysis
- Provide reports to the organization’s security team
- Post-incident activity
- Synchronized communications
- Real-time client communication
- Real-time end-user communication
- A 24*7 active email and phone support
Maintenance
Knowing that there’s a problem in your client’s network is not enough; your MSP team needs support that helps with the essential network maintenance activities. Our package is carefully crafted to provide first-hand support along with active network operations monitoring.
- All the activities of “Monitoring”
- Resolution of network incident
- Restarting the network operations remotely
- Deployment of patch(es)
- Discounted project services
- Monthly Updates and Reports
- Device and Server health
- Network device firmware updates
- Testing and Security
- Patch testing
- Blacklisting and whitelisting
- Security Patch Rollups
- Patch testing
- Blacklisting and whitelisting
All-in-One NOC Support
NOC Support services are impulsive and instinctive; no business can afford to go back and forth in managing network and server at the time of any incident. Our all-in-one NOC Support services are designed to provide comprehensive support, including monitoring, maintenance, and management for your MSP clients.
- Proactive on-demand server restart
- Group policy troubleshooting
- Microsoft network support services
- New user configuration
- Microsoft Exchange defragmentation
- Microsoft Service pack installation
- Service request ticket handling
